International Artisan Products FAQ

Frequently Asked Questions - International Artisan Products

Where do your international artisan products come from?

We partner with skilled artisans and makers from select countries around the world who share our commitment to quality craftsmanship. Each product is carefully curated to complement our Australian-made collection.

How does dropshipping work for these products?

Our international artisan products are shipped directly from our trusted maker partners to you. This allows us to offer a wider range of unique, handmade pieces while supporting artisans globally.

How do you ensure the quality of international products?

Every artisan partner is personally vetted, and we maintain strict quality standards. We work directly with makers to ensure each piece meets our premium standards before it's listed in our collection.

Are international products handmade like your Australian pieces?

Yes! All our products, both Australian and international, are handmade by skilled artisans. We believe in supporting small-batch, artisanal production worldwide.

How long does shipping take for international artisan products?

Shipping times vary depending on the product's origin and your location. International artisan pieces typically take longer than our Australian-made items as they ship directly from the maker. Estimated delivery times are shown on each product page.

Do international products have the same return policy?

Our commitment to customer satisfaction applies to all products. Please review our returns policy for details, noting that return shipping times and costs may vary for international drop-shipped items.

Do you pay fair prices to international artisans?

Absolutely. We're committed to ethical partnerships and fair compensation for all our artisan partners, ensuring sustainable livelihoods for makers worldwide.